Return & Exchange
RETURN & SIZE EXCHANGES
|A full refund shall be made only in-store credits within 24 hours from the date of parcel received. No cash is refundable.|
For the return of faulty/ stained/ incorrect item(s)/ incorrect parcel, all expenses of shipping fee involved in the return & exchange procedure will be bourned by MILLAROLLA.
For the return of other reasons, return item shipping will be under buyer expenses. Purchase of subsequent order using return credits will be bourned by the buyer unless the subsequent order nett total meets the Free Shipping terms even after return credits deduction.
CONSULTATION OF SIZING
|Kindly consult us for sizing/fitting matter in prior if you are unsure about the size. Do make sure to well-prepared the body measurement to ensure efficient advising from us. Our advice will solely be just a recommendation based on the provided measurement and our fitting knowledge. MILLAROLLA will not be held liable if the recommendation does not fit as the final decision of sizing choice still lies upon your hand.|
HOW DO I REQUEST FOR RETURNING OF PROBLEM ITEMS AND EXCHANGE?
1) Fill in form
Fill in the Return Form below and submit. (Your return case will be reviewed within 24 hours. Approval will be issued through email.)
2) Return item(s)
Once your return is approved, kindly proceed to return the problem item(s) in original packaging along with order invoice to the stated address in your approval email within 7 days.
3) Receive store credit points and shop for your exchange
A full refund will be made in only store credit form (notify through email) with no expiration once your return item(s) is received in good condition. Any item purchased using return credit cannot be returned again the subsequent time, and shipping fee is to be bourned by buyer unless the subsequent order nett total meets the Free Shipping terms even after return credits deduction.
CAN WE MEET UP FOR RETURN & EXCHANGE? OR DROP OFF MY RETURN ITEM AT A SPECIFIC LOCATION TO SAVE UP MY RETURN ITEM POSTAGE?
|Unfortunately, our meet up/drop off option is not available at the moment.|