Return and Exchange | Millarolla | Premium Designer Kidswear – MILLAROLLA

Return & Exchange

RETURN & SIZE EXCHANGES

  • Please contact us at hello@millarolla.com within 3 days upon receiving your order. All postal fees and customs duties are borne by the customer. Return parcels remain in your care until it reaches our warehouse.
  • If you receive a defective product, please notify us at hello@millarolla.com within 2 days upon receiving the product to be eligible for an exchange.
  • Return your items within 7 days from the date of return approval received (the sooner you return it back to us, the sooner we can process your store credits refund).
  • Each order is only valid for one-time exchange. Returns/exchanges are not allowed for sale item or orders using special promotional codes.
  • Products must be in the state of good condition: securely packaged and returned in brand new, unworn, unwashed condition with clothing tags intact and in original packaging along with order invoice.
  • Unattended delivery packages or incorrect shipping addresses provided by the customer will be responsible by the customer.
  • We have the right to deny returns if the merchandise does not meet our return requirements. 

REFUND

A full refund shall be made only in-store credits within 24 hours from the date of parcel received. No cash is refundable.

SHIPPING FEE

For the return of faulty/ stained/ incorrect item(s)/ incorrect parcel, all expenses of shipping fee involved in the return & exchange procedure will be bourned by MILLAROLLA.

For the return of other reasons, return item shipping will be under buyer expenses. Purchase of subsequent order using return credits will be bourned by the buyer unless the subsequent order nett total meets the Free Shipping terms even after return credits deduction.

CONSULTATION OF SIZING

Kindly consult us for sizing/fitting matter in prior if you are unsure about the size. Do make sure to well-prepared the body measurement to ensure efficient advising from us. Our advice will solely be just a recommendation based on the provided measurement and our fitting knowledge. MILLAROLLA will not be held liable if the recommendation does not fit as the final decision of sizing choice still lies upon your hand. 

HOW DO I REQUEST FOR RETURNING OF PROBLEM ITEMS AND EXCHANGE?

1) Fill in form

Fill in the Return Form below and submit. (Your return case will be reviewed within 24 hours. Approval will be issued through email.)

2) Return item(s) 

Once your return is approved, kindly proceed to return the problem item(s) in original packaging along with order invoice to the stated address in your approval email within 7 days.  

3) Receive store credit points and shop for your exchange

A full refund will be made in only store credit form (notify through email) with no expiration once your return item(s) is received in good condition. Any item purchased using return credit cannot be returned again the subsequent time, and shipping fee is to be bourned by buyer unless the subsequent order nett total meets the Free Shipping terms even after return credits deduction.

CAN WE MEET UP FOR RETURN & EXCHANGE? OR DROP OFF MY RETURN ITEM AT A SPECIFIC LOCATION TO SAVE UP MY RETURN ITEM POSTAGE?

Unfortunately, our meet up/drop off option is not available at the moment.
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